TSRS takes privacy very seriously. The following privacy statement sets out, in relation to this Website and/or your account(s), what sort of information we collect and hold about you, how that information is collected, how we use that information and how that information can be corrected and/or updated.
If you have any questions about this privacy statement please contact firstname.lastname@example.org in the first instance.
What personally identifiable information do we collect about you?
TSRS collects information on the Website, which you provide to us and we obtain from third parties when your details are passed on to us. We collect, for example, personal information to allow you to use the Website or use the specific online service provided and this will depend on which services you access and use. Typically, we may collect, but is not limited to, the following information about you:
• Any information, including personal information you submit via the Website;
• Any information in relation to an account that is processed or serviced via the Website;
Some personal information is also gathered when you use the online services provided.
How do we use your information and will we share your information?
Your information is stored securely on our database for as long as it is necessary in order to:
• Provide access to the Website services
• Supply the service that we provide to you;
• Understand, evaluate and improve our services;
• Monitor your usage of the website, which may include, but not limited to, how many times you visit the Website, your behavioural patterns, which pages you go to, traffic data, location data and the originating domain name of a user’s internet service provider;
• Undertake statistical analysis
We may also provide details to the credit reference agencies with regular information about you and any financial associate if you have one, for example, a person with whom you have, or have had, joint personal financial arrangements such as joint accounts or have made joint credit applications. We may also provide details to the credit reference agencies with regular information about your account, the behaviour of your account including changes to your personal information such as previous or subsequent names or change of addresses. Other lenders may use this to make decisions on future applications for credit. It may also be used for tracing debtors and to prevent money laundering and/or fraud. We may also search public records, such as the Electoral Roll, that are available from credit reference agencies to help us verify your identity or determine your financial status. We will also obtain information about you from the credit reference agencies to help make decisions about you, your account and the behaviour of your account. You can ask the credit reference agencies for a copy of your credit file. If there is anything incorrect on your credit file, you can ask the credit reference agencies to add a Notice of Correction.
Credit Reference Agencies are:
Experian Limited, Consumer Help Service, PO Box 8000, Nottingham, NG80 7WF. Tel: 0870 241 6212 www.experian.co.uk
Equifax plc, Credit File Advice Centre, PO Box 1140, Bradford, BD1 5US, Tel. 0870 010 0583 www.equifax.co.uk
Callcredit plc, Consumer Service Team, PO Box 491, Leeds, LS3 1WZ, Tel. 0870 060 1414 www.callcredit.co.uk
Irish Credit Bureau, ICB House, Newstead, Clonskeagh Road, Dublin 14, Tel. +353-1-2600388 www.icb.ie
Will we record telephone calls?
We may record phone conversations to offer you additional security, to ensure we comply with our legal and regulatory obligations, to resolve complaints and improve our quality and service standards. Conversations may also be monitored for training purposes.
What will happen if I email you?
If you email us, or give us your email address, we will record it. We may use it to contact you occasionally about your account. When emailing us at email@example.com, we would recommend you always use our online enquiry form on our website to make sure that the content of your email is secure. If you send us email in other ways, remember that it will be “insecure” and could be intercepted. If you do send “insecure” email, please keep the amount of confidential information you include to a minimum. We will do likewise when replying and will send all sensitive information via our secure email solution. We may also email you about other products and services which may interest you, unless you ask us not to do so. We will not give your email address to any unauthorised third parties.
What do we do in relation to crime prevention and anti-money laundering?
We have systems that protect our customers and ourselves against fraud and other crime, including money laundering. Customer Information can be used to prevent crime and trace those responsible. As part of our ongoing monitoring of the account and to service your account, by law we have to confirm your name, address and other details which may required to identify you. This means your details may be shared between Trace & Status Report Services Limited (TSRS) and our sister company Debt Collection Services Ireland Limited for anti-money laundering and fraud prevention purposes. Some Acts of Parliament oblige us to disclose customer information to certain bodies with statutory powers.
How can I update, correct or delete my information?
You can use our Website services in order to update some details.
However you can contact our office on +44 (0) 2870 355 566 or LoCall 0818 365 111 if calling from ROI and one of our customer advisors will be happy to help update your information. Certain information can also be updated by emailing our office at firstname.lastname@example.org or you can send your request in writing to us at Trace and Status Report Services Limited (TSRS), 3c Hillmans Court, Hillmans Way, Coleraine, Co Londonderry, BT52 2DF.
When you log in to the secure area of the Website to access your account(s), we will require to place a cookie to keep you logged into the secure account area. This will be in the form of a random alpha-numeric string that is generated and sent from our server to your computer to identify the current interaction session. The purpose of this cookie is to enable you to remain logged-in to the website for the duration of your Internet browser session and removes the need for you to input your log in details each time you browse to a new page. When you close your Internet browser, the cookie iwill be automatically removed This cookie only contains your User ID, which is a database reference and does not contain any other personal data. By logging in to our secure area, you consent for us to place a cookie on your computer.
• Google Analytics, such as analysing the traffic to the Website and to speed up access to the website
You should know that the vast majority of web browsers accept cookies. However, you can manually change your browser settings so that cookies are not accepted. If you do this, you may lose some of the functionality of this website. For further information about cookies and how to disable them please go to: aboutcookies.org.
For more information on our Cookies Policy, please visit our Cookies Policy & Consent page.
How do we protect your personal information?
Your access to the Website is protected via multiple methods, such as password & pin number so that only you have access to any personal information, you have provided and/or we have obtained.
We strongly recommend that you do not divulge your password or pin to anyone. We will never ask you for your password in an unsolicited phone call or in an unsolicited email.
When you use our online secure area your information is encrypted whilst it is being transferred over the Internet. We have appropriate technological and operational procedures in place to protect your information from any loss, misuse, alteration or destruction and all persons within TSRS are subject to strict obligations of confidentiality. We endeavour to take all reasonable steps to ensure your personal information is protected. To help protect your personal data and minimise the risk of it being intercepted by third parties, we offer the use of a secure server and use industry standard encryption mechanisms when you submit information through our Website. However we cannot guarantee the security or the integrity of information which you send online. In particular you should not use Email or our LiveChat to send confidential or sensitive information.
More information on security can be found on our Security Page.
Links to other websites
For how long will we keep your personal information on file?
Will you transfer any data outside the European Economic Area (EEA)?
TSRS may sometimes provide your information to 3rd parties who provide us with a particular service whereby that information may be transferred outside the EEA. Where any such transfer of data takes place outside the EEA, we will ensure that the 3rd party and ourselves have appropriate technical and organisational safeguards in place to ensure compliance with data protection and security principles. TSRS will only use reputable and reliable 3rd parties who are regularly audited. We will keep any such transfer of information outside the EEA to a minimum.
Access to your information and question about our privacy practices
You have a right under the Data Protection Act 1998 to ask what information we hold about you.
You can do this by writing to us at:
Trace and Status Report Services Limited (TSRS), 3c Hillmans Court, Hillmans Way, Coleraine, Co Londonderry, BT52 2DF and enclosing the required £10 fee and providing sufficient evidence for us to identify you (i.e. copy of passport or driving license, together with your signature and current address).
Trace and Status Report Services Limited (TSRS) is licenced by the Private Security Authority (PSA) Lic No 06037
Trace and Status Report Services Limited (TSRS) is a company registered in Northern Ireland (Registration Number NI604192) with its registered address:
3c Hillmans Court,