Frequently Asked Questions

If you have a question please click on the links below to browse our information database.If you are still unable to find what you are looking for, then please contact us and one of our customer advisors will be able to assist you.

How do we know that Trace and Status Report Services Limited is a genuine company?

We are a NI registered company that prides itself in providing a high level of customer service. We are bound by industry regulatory requirements as well as industry codes and ethics.

Company address:
Trace and Status Report Services Limited
3c Hillmans Court
Hillmans Way
Coleraine
BT52 2DF

Company Registration Number: NI604192
Data Protection Registration Number: Z2501992
Private Security Authority Licence Number: 06037
Credit Services Association Number: 825

Why should I engage Trace and Status Report Services Limited to carry out a trace for me?

We are a dedicated and reputable Tracing Agency and our mission is to provide our customers with the best possible service available, providing superior tracing results. Our reputation for honest reliable business conduct, built by our employees over many years is tried, tested and proven.

In what geographical area are your traces conducted in?

We conduct traces throughout the whole island of Ireland.

How long does a trace take?

Depending on how much information you supply to us and how current it is, a trace may be completed as soon as 1 week but we aim to complete the entire process within a 6 week period.

What happens if you cannot trace the person?

Sometimes it is just not possible to trace a person. This could be down to the fact that the person has left the country or is au fait with the system and how to avoid showing up on any database. We will advise you of any information we have obtained even if the result is negative.

What information do I need to supply to trace someone?

We need the person’s name, address, telephone numbers and date of birth if possible. It is also an advantage to have as much information provided as possible eg.previous addresses etc.

Do you make contact with the person being traced?

We will only contact the person if you request us to do so otherwise the trace carried out will be of a discreet nature but this may also have an affect on the information returned to you.

How can I be sure you have traced the right person?

The various searches, checks and processes we perform ensure that the information we provide back to you is correct.

Will I receive regular updates on the trace process?

We can keep you updated on a regular basis either by telephone or email depending on your request.

How soon will I receive a report on the trace?

When we complete the trace process the report will be generated and this can be sent via email or by post.

How much do you charge for carrying out a trace?

Please contact us to discuss the relevant fees.

Is the fee refundable if the trace is unsuccessful?

Unfortunately all fees are non-refundable.

What must I do to engage your services?

Please contact us to discuss what is required

How can I pay the fee?

We accept payment by cheque, debit card, credit card or bank transfer.

What currencies do you accept?

We accept payment in Sterling and Euros.

Are you limited to carrying out traces on debtors?

No- we are happy to carry out a trace on whoever you may wish?

Can you collect a debt for me?

Yes – please contact our sister company Debt Collection Services Ireland Limited (DCSI)